FAQs

What are your hours of operation?

Mon–Fri: 8am–6:30pm | Sat: 8am–5:30pm. Medical appointments start between 9:00am and 10:00am. We’re closed Sundays. If you have an emergency outside business hours, call (281) 442-0290 for urgent care guidance.

How do I schedule an appointment?

Call (281) 442-0290 during business hours. Tell us your pet’s name, type, and reason for the visit. For new patients, mention you’re new so we can allocate adequate time for your first visit. We typically have appointments available within a few days to a week.

Are you accepting new clients?

Yes! We warmly welcome new clients. We offer a new client special to help you get started with us. Call (281) 442-0290 to schedule your pet’s first appointment.

What types of pets do you treat?

We primarily care for dogs and cats. If you have other types of pets and would like to inquire about services, please call (281) 442-0290 to discuss your specific situation.

Do you have emergency services available?

We provide urgent and emergency care during business hours. If your pet is experiencing an emergency outside our hours, call (281) 442-0290 for guidance on emergency resources. For life-threatening situations, follow on-screen instructions for after-hours emergency contact.

What should I bring to my pet’s appointment?

Please bring a valid ID, payment method, and any existing medical records if available. For new patients, arriving 10-15 minutes early allows time for check-in paperwork. You can complete our new client form before your visit to save time.

What payment methods do you accept?

We accept cash, Visa, Mastercard, Discover, and American Express. We work with all major pet insurance providers and can facilitate claims. We also offer flexible payment plans for larger bills. Call (281) 442-0290 to discuss payment options.

Do you offer payment plans or financing?

Yes. For significant expenses, we’re happy to discuss payment plans. We also accept pet insurance and can help you explore flexible payment options. Call (281) 442-0290 before your appointment to arrange a plan.

Can you help me understand my pet’s diagnosis?

Absolutely. We take time during every appointment to explain diagnoses clearly, discuss treatment options, answer questions, and ensure you feel confident about your pet’s care plan. Don’t hesitate to ask questions—our team wants you to understand your pet’s health.

How often should my pet have a wellness exam?

We recommend wellness exams at least once per year for healthy adult pets, more frequently for puppies, kittens, and senior pets (age 7+). Regular exams catch health problems early when they’re easier and less expensive to treat.

Are vaccines necessary for my pet?

Vaccinations protect your pet from serious, potentially deadly diseases. We recommend following a vaccination schedule starting with puppies/kittens and maintaining boosters throughout life. We’ll discuss which vaccines are right for your specific pet based on their age and lifestyle.

How do I know if my pet is overweight?

During wellness exams, we assess your pet’s weight and body condition. Overweight pets are at risk for diabetes, joint disease, and heart problems. If your pet is overweight, we offer nutritional counseling and weight management programs to help them achieve a healthy weight.

What is dental disease and why does it matter?

Dental disease starts with plaque and tartar buildup. Without professional cleaning, it leads to gum disease and tooth loss. More seriously, bacteria from the mouth can spread to the heart, kidneys, and liver through the bloodstream. Professional dental cleaning and preventive care are investments in your pet’s long-term health.

Does your hospital have emergency surgical capabilities?

Yes. We perform emergency surgery and have equipment for trauma situations. If your pet is injured or experiencing a surgical emergency, call (281) 442-0290 immediately. We’ll do everything we can to help your pet.

Can I be present during my pet’s procedure?

This depends on the type of procedure and hospital protocol. For most medical procedures, owners can wait in our lobby. For surgery, we typically ask owners to wait while we operate but we’ll update you on your pet’s progress. For end-of-life care, you can absolutely be present if you choose.

How can I help my anxious pet feel comfortable during a visit?

Let us know about your pet’s anxiety beforehand. Bring a familiar toy or blanket, keep your own energy calm and positive, and arrive a few minutes early so your pet can acclimate to our space. Our compassionate team is experienced with anxious pets and will work at your pet’s pace.

Do you offer boarding services?

Yes! We offer safe, comfortable boarding in our veterinary hospital facility. Your pet receives meals, exercise, monitoring, and care from our trained staff. We accommodate special dietary needs and medications. Boarding rates vary by pet size and duration. Call (281) 442-0290 for pricing and to reserve a spot.

Can I get a cost estimate before treatment?

Absolutely. We’re committed to transparent pricing. We can provide cost estimates for procedures before you decide whether to proceed. If cost is a concern, talk to our team about alternatives or payment options to make care more affordable.

What should I do if my pet is injured or suddenly ill?

Call (281) 442-0290 immediately. Describe what happened and your pet’s symptoms. We’ll advise you on whether to come in right away or if home care is appropriate. For severe injury, difficulty breathing, unconsciousness, or severe bleeding, emergency care is critical.

How do I find reviews or testimonials about your hospital?

You can read reviews on Google Business Profile, Yelp, Facebook, and other platforms. We’re proud of our positive feedback from pet owners throughout Houston. We encourage satisfied clients to leave reviews—your feedback helps other pet owners and shows us we’re providing quality care.

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